FAQs

Do you have a minimum number of hours required before taking on a new Client?
At this stage we review Clients on a case-by-case basis. 

What are your rates?
Our rates are in line with the NDIS Price Guide, located on our website

What is the cost to the Client to advertise for new staff?
Experience Life does not charge you for advertising.

What areas do you service?
Currently Experience Life services the Eastern, Metro, South Eastern and Bass Coast suburbs of Melbourne, however, depending on the individual Client’s package and requirements, we are able to work outside of this area.

Will Experience Life take Client’s existing staff if requested?
Yes, as long as they meet our criteria and safety screening checks.

How do I pay for the service?
If you are self-managed, we will send the invoice to you directly; if you are plan-managed, we will send the invoice to your plan manager for payment; and if your funding is being managed by the National Disability Insurance Agency we will arrange to have your invoices paid through the online NDIS participant portal. If you are unsure of the best payment method for your situation, please call us to discuss.

How will Experience Life help me?
Experience Life will support you to achieve your goals and to successfully carry out all your daily living activities. Together we will work to get the best outcome for you.

Are staff trained? 
All staff working with us undergo screened and verification to ensure they have the skills they need to support you. At times, because of specialised support needs, staff might need additional care specific training. All staff undergo an annual appraisal of their performance. Experience Life is accredited against the NDIS Standards.